Always there when we need them
When we began our corporate growth plan more than 10 years ago, PCPC became our IT vendor. At the time, we had a couple of servers, but were relocating to new larger offices and expanding our server hosting capabilities. PCPC’s dedicated staff and unique team coverage enabled us to realize a smooth move and to upgrade our infrastructure in line with the exciting changes at BTQ. When we needed full time departmental coverage they were there with a full suite of services, and designed an infrastructure utilizing a Colocation/Cloud hybrid that enabled us to scale our company with remote workers and clients across the globe. Most recently their agile tracking of our Cyber Security needs, and the utilization of Cloud technologies has enabled us to continue to support an ever expanding client base. Indeed, their unique Client Recovery/Resource Center enabled us to continue business after Hurricane Sandy while our headquarters building was closed for more than two months!
Personalized services and reliable tech experts
I started a residential and commercial cleaning service in 1972. Dial up desk phones. No computers. Nothing. By the early 1980's I probably had about 40 to 50 cleaning staff and a few people working in the office. To keep track of cleaning appointments and to know who was available I had a large roll of paper across a long desk.
It was divided into columns - on the top the name of each cleaner and on the left side the 7 days of the week = each box divided into morning and afternoon. We knew who was available by looking for the blank boxes and that is how we assigned the work to the cleaning staff. Every 7 days someone had to draw a new chart and bring over all the weekly, biweekly, daily and monthly job assignments. It was arduous but it worked perfectly.
In the early 1980's I wanted to computerize the company - a brand new concept. And I began searching for a young startup company like mine. I found PCPC on West 10th Street - not far from where I lived and worked. And that is how I met Mike Buckner. I told him the system I had works perfectly and I want him to create code and write a program to duplicate my "chart".
He introduced me to a young programmer on his staff and the 3 of us met - I told them what I wanted and then Mike turned it over to the programmer and he perfectly created what I needed.
We were able to enter the data for the entire cleaning staff and the hours they were available to clean. When a job was booked for them, those available hours were removed from their data. All necessary data was included in that reservation - the number of hours worked, the cleaners pay, the clients fees, etc. Michael created a small network so all screen in my office could view the same information in real time.
Mike created more systems for payroll and billing to clients. At the end of each week we initiated a simple process to "dump" all the reservations into the payroll module and that data was transferred to our payroll company who wrote the checks for the staff. Another process was initiated so that clients would be billed for all work performed. We were now a fully automated company. The beauty and I do mean beauty of the Reservations System was amazing - I used that module to run the company for the next 33 years and it ran flawlessly and - yes this is the truth - it never had to be upgraded. If some of the files corrupted , there was a built in repair module to run and repair the corrupt files. Mike and PCPC maintained the network for us and were on hand whenever we ran into trouble with it. As time went by , the server for our system became out of date, and Mike and PCPC introduced new servers specifically geared to handle our custom made Reservations Program and Accounting System . And he made sure all systems were compatible.
I ran Maid in New York for 43 years until I retired- the first 10 years on paper and the last 33 years on computer systems created and maintained by Personal Computer Power System. In 33 years, we encountered a number of problems of course - and - our system was never down for more than 24 hours. Mike and his staff were on call and ready, willing and able to get us back up and running quickly.
PCPC has taken the stress out of our technology
PCPC provided the easiest and most responsive IT on-boarding process I have ever experienced. Even after working at big fortune 500 companies and small law firms, PCPC’s readiness and responsiveness to IT requests is unmatched.
Gair, Conason, Rubinowitz, Bloom, Hershenhorn
Always-on support and quick turnaround times
Near the end of a week as a storm hit New York, our server closet became flooded and both of our servers were destroyed. That weekend the lawyers were preparing for an important case and needed immediate access to the crucial folders from the server. The next week the entire staff would need to be able to resume work. PCPC responded that same afternoon, and was able to make the crucial folders accessible by the next morning. Our accounting files were relocated so that bookkeeping could continue that weekend. At the start of the next week we were able to resume work from a Cloud center till our servers were rebuilt and the data restored. PCPC's response was immediate as we'd come to expect. It confirmed our choice to be their client for 20 plus years.
Lynch, Rowin, Esq.
PCPC still gives my modest organization its full attention, even after 30 years
I first met Michael Buckner in the late 1980s…At that time, my fledgling organization would review its finances in December to see if any surplus was available to spend upgrading our office equipment. Probably very eager to get home to his family to welcome the new year, Michael would patiently help me select a new monitor or a memory storage device and would explain its use.
With time, CNYC grew into an established not-for-profit with annual (still modest) budget for technology. We have maintained our relationship with Michael, becoming early clients of PCPC, and relying totally on Michael and his capable staff to keep us functional and operational in the ever-changing cyber world.
To this day, CNYC is not a big client; in fact, I would imagine that we are among the smallest of PCPC’s clients, but we don’t feel small. We always get all the attention we need: prompt, patient and reliable service and creative advice.
Mary Ann Rothman